Welcome to K&M International! You are reading these Terms and Conditions as you are using the website www.knm.international. Here, “We”, “Us”, “Our”, “Website”, “Site”, “System”, “Platforms” (including all social media, mobile app, wearable technology) will refer to K&M (KNM International) and “You”, “Your”, “User” will refer to customers and visitors. The Terms and Conditions elaborated on this page directly impact the manner users use K&M’s website and any content available on the Platform. All orders placed on the site or other platforms presuppose the acknowledgment of the Terms and Conditions by the ordering customer and will be bound by these Terms and Conditions. Therefore, you, as a customer or user of the Platform, are expected to carefully go through all the following details. By accessing, visiting, and using the site’s services, content, and other resources, you consciously agree to the Terms and Conditions stated on this page. If you deny conforming to any or all of the conditions or clauses mentioned in these Terms and Conditions, you are advised to stop using our site and platforms right away.

Intellectual Property Rights

www.knm.international owns all content, resources, and materials available on site and platforms solely unless we state otherwise. We allow selected third parties to establish links to existing text or content available on the site only if they explicitly acknowledge the source of origin. We strictly prohibit any types of partial or total modification or reproduction made to any existing resource or content of this site. We may also terminate the site or platform users’ accounts if they infringe on third-party copyrights.

User Content

Our Terms and Conditions state clearly that any form of text, recorded audio, images, videos, or other original resources you choose to publish on the site or the platform will be deemed as your content. With this action, you give us a globally non-exclusive and irrevocable license to view, use, translate, reproduce, distribute, outsource and publish among other chosen media. We will use the content for legal issues if required. Your content must be exclusively owned by you, meaning, it cannot violate the copyright of any third party. We reserve the right to omit, change or alter your text or resources at any time without prior notice.

Termination of Usage

K&M reserves the right to change, modify, alter or extend these terms and conditions or stop or terminate a user’s visit to the site or the platform at any time without prior notice if we deem it necessary because of the user’s suspicious activities or violation of any of the terms, conditions or privacy policies of the site. In every case of change or alteration of these terms and conditions, the latest revised version will apply. 

Important Disclaimers

K&M IS NOT LIABLE OR RESPONSIBLE FOR ANY DAMAGES OR INJURIES YOU MIGHT SUSTAIN CAUSED BY YOUR USE OR AN INABILITY OF DOING SO, THE FEATURES OFFERED BY www.knm.international AND ITS PLATFORMS.

Your Interactions: To the maximum extent permitted by applicable laws, we will not be held responsible for any possible damage or harm you may experience due to your interactions with other users of the site or platforms.

We strongly suggest you take precautions during the occasion of interacting with other users (including strangers) on the site and platforms. We are not obligated to get involved with any user disputes but may do so at our discretion.

To the highest extent allowed by relevant laws, we are not liable or can be held responsible for user content posted on the site or platforms.

We do not guarantee that the site or platforms will always be error-free, uninterrupted or defects will be fixed or will be free from viruses or things that are harmful.

Regarding Products: We cannot guarantee that the products appearing online will look the same as the purchased product due to variations and different configurations of displays of personal computers and handheld devices. However, we make every effort to maintain a close match.

If you find the ordered product not as described on the website, it is your responsibility to return it immediately to the delivery assistant without tearing any sticker attached to the product package.

The illustrations, weights and dimensions of the products listed in the catalog are purely informative unless otherwise mentioned as binding.

The products and services sold from the site and platforms are only for your use and not for resale.

Regarding Inaccuracy: There might be information appearing on the website containing inaccuracies, typographical errors, or omissions regarding product descriptions, availability, and pricing. We have the right to correct such errors, inaccuracies, changes or updates of information at any time without giving prior notice (even after our customers have submitted their orders).

We always try to provide the latest, most accurate, and most reliable information on our website and platforms. However, we apologize for any unintentional human errors if they ever occur and we promise to fix them within the fastest possible time. Please note that we present our content as is and make no claims for its accuracy, either implied or expressed. 

Force Majeure

We will not be held responsible or liable in case of (all circumstances including but not limited to) natural disasters such as flash flood, earthquake, fire, drought, cyclone, and human-made disasters, e.g., threatened or real terrorist attacks, sabotage, civil disorders, revolutions, strikes, riots, wars, explosions, rebellions, lockouts, government acts, labour disputes, accidents or breakdown of plant or machinery, shortage of materials, bugs in third party software, failure by a utility provider (including gas, electricity, internet or telecom network provider) to provide services and any actions or omissions of third parties beyond its reasonable control under which it is challenging for us to comply with our obligations under the sales agreement.

Cancellation Policy

You can cancel your order (if you need to) when our customer service agent calls you over the phone to confirm your order and the delivery address you’ve provided. Please note that once you have reconfirmed the order to our customer service agent, you can no longer cancel the order until the delivery agent reaches your delivery address with the product.

Pricing and Price Reductions/Corrections

We guarantee that the price as of the purchase date will remain valid until the delivery date. This means you will not be charged higher if the price of your ordered product(s) or service(s) increases after you have placed your order; also no adjustment shall be made if the price decreases from the order price. We reserve the right to change or modify the pricing of our products and services without prior notice and can change or close the offer(s) at any time without any prior notification. 

 Value Added Tax (VAT)

All products purchased from our website are subject to a Value Added Tax (VAT) rate of 10%. This VAT is applicable at the point of sale and will be included in the final purchase price of each product. The VAT rate is mandated by regulatory authorities and is non-negotiable.

Delivery

The ordered product(s) will be delivered to customers according to the following timeline: 

• Delivery inside Dhaka city is free if the order value is Tk. 5000 or above.
• Urgent delivery is not available on Fridays and govt. holidays.
• International delivery cost depends on the country of location and the parcel’s weight or size. Contact our service center to get an estimated international delivery cost.

(Refund, incorrect quantity, order acceptance, availability, liability → remain the same as original draft, just rebranded under K&M)

Applicable Law

The Terms and Conditions are governed by and construed under the laws of Bangladesh.